Ikos Corona Virus Information

Our Customer Promise
Your wellbeing and safety is our top priority and our guiding principle is to care for all Ikos Holidays customers as we navigate the ‘new normal’ and the difficult challenge the Coronavirus (COVID19) pandemic presents us with.

Rest assured you can book with us with complete confidence. We want to ensure you experience a safe and enjoyable holiday – throughout your booking journey and every step of the way we are committed to advising you expertly, honestly and flexibily giving you financial security and peace of mind both of which are now more critical than ever.

With current travel restrictions now in place including a negative COVID-19 test result required prior to your inbound travel to the UK, IKOS can arrange a PCR test in-resort for you 72-hours before your flight home at a cost of €60 per PCR test. This is in line with current UK regulations until travel restrictions for arrivals back in the UK are lifted.

You are in safe hands

All Package Holidays booked with us are both ATOL protected and ABTA bonded to ensure your financial security and peace of mind.
We offer a flexible balance payment of 8 weeks giving you more time to pay for your trip.
We will advise you of any changes to facilities and services IKOS Resorts may have in place.
In the case of your booking being affected due to COVID-19 restrictions we will contact you as soon as possible to discuss your change or cancellation options and will work around the clock to resolve any issues that may occur.
If your holiday is cancelled due to COVID-19 restrictions you will be financially covered.

Infinite Care Protocol for IKOS Holidays in Accordance with IKOS Resorts

With the exceptional care and safety of our guests our priority we are delighted that Ikos have devised the Infinite Care Protocol™ of preventative health & safety measures and guidelines which have been put in place at all Ikos Resorts. Guests will be given a complimentary COVID-test on arrival and also requested to take self-protective measures and adhere to the COVID-19 relevant house-rules to minimize any exposure to the virus.

Designed with guests in mind and in partnership with global leaders in the healthcare field namely Bioiatriki Healthcare Group and EcoLab, with TUV Austria certification, the aim of the Infinite Care Protocol™ is to give you the freedom and peace of mind to enjoy a safe Ikos Holiday but at the same time, provide you with confidence, comfort with a holistic care approach.

These key measures have been implemented to ensure exceptional care and safety for you and your family throughout your stay.

Key Measures of the Ikos Infinite Care Protocol & House Rules

Public Areas and Rooms

Public Areas will be undergoing thorough disinfections, with extra attention to high contact areas, including front-desks and public restrooms. Social-distancing measures are applied in all public spaces for guest safety
Sealed, bottled water will be offered as a welcome drink in place of champagne or sparkling wine upon arrival
Hotel lobbies, restaurants and bars will operate at a reduced capacity to ensure adequate space for social distancing and adjusted layouts
Bar counters and service stations will not be directly accessible by guests, there will be table service only
Contactless menus & directories will be available in all rooms via QR codes and mobile devices, replacing the printed in-room documents (except those that are single-use and will be disposed of with each room change)
Adapted check in και check out times to ensure adequate space for social distancing
Shopping outlets & Mini Market will operate with PPE and physical distancing applied

Dining

Only à la carte dining options are available across all restaurants, at all times
Digital menus will be offered for In-Room Dining for a contactless order and delivery
Restaurants will operate at reduced capacity to ensure adequate space for social distancing and adjusted layout
Digital, or single-use menus are available at all restaurants
One family per table to dine at any one time
Dining times will be spaced out and reservations will be required
DINE OUT Experience will not be offered until further notice

Fitness & Gyms

Maximum guests at any one time depend on the gym’s available floor space
Pre-booking is required to ensure adequate space for social distancing
Social distancing is applied
Fitness equipment has been appropriately spaced and will undergo thorough sanitisation after each use
Alternative workout options are available for outdoor wellness, with fitness programmes such as yoga

Entertainment

Live music and entertainment are available with physical distancing applied
The main Theatre will not be in operation
The Night Club will not be in operation
Bar counters and service stations will not serve guests, there will be table service only

Spa

Spa will operate at a reduced capacity to ensure adequate space for social distancing and adjusted layout
1 person per treatment cabin, only 50% of all the available cabins can be used at any one time
Min. 30-minute gaps between sessions to allow for thorough cleaning and sanitisation
Wet areas such as steam baths and saunas will not operate
Indoor pool will not operate, all outdoor pools are heated
Guests must wear face masks during treatments
Spa use is by appointment only

Beaches & Pools

Beaches and pools will be regularly disinfected, and proper distancing measures will be applied
Indoor pool will not operate
Beaches & pools will operate at a reduced capacity to ensure adequate space for social distancing and adjusted layouts

Children

Babysitting services will be available, taking all precautionary measures, using all protective equipment & regular sanitization
Kids Clubs and Crèches will operate at a reduced capacity and only outdoors
Crèches, Kids Clubs, Teens Clubs and Playgrounds will operate, following health protocols and applying all health measures
All childcare will operate by appointment only to ensure adequate space
Mini Discos will not operate

Sports & Activities

Tennis, Water Sports, Biking, Beach Volleyball, Basketball and five-a-side Football will operate with limited capacity and all health protocols applied
Playgrounds will be open, with enhanced cleaning protocols and a limited capacity to ensure adequate space
The Indoor Activity Studio and Indoor fitness activities will not be offered

HOUSE RULES

Arrival

Guests are urged to undergo Covid testing 72 hours before travelling
In case this is not possible, guests will be tested on a complimentary basis upon arrival
Testing will take place in dedicated, comfortable areas before guests are escorted to reception
Guest luggage and backpacks will be disinfected
Guests are required to maintain distances indicated by clear signage, until directed otherwise by staff

Guest Services

Guests are encouraged to limit face-to-face interactions by using the Ikos App, WhatsApp, QR codes or any of the other digital means provided for a contactless stay
Guests are required to report any symptoms of illness to the Front Office or directly to the onsite Doctor

Dining & Bars

Reservations are required for breakfast and dinner
To allow for adequate spacing, guests must arrive for their reservation promptly
Tables which are marked as undergoing the cleaning procedure must not be used
Bars and counter service will not serve guests directly, there will be table service only
Guests are required to use hand sanitisers upon entry & exit from all restaurants
Tables can seat a maximum of 4 persons, or 10 persons in the case of a family

Housekeeping

Evening Service offered only upon request
We recommend guests vacate the room during housekeeping and/or any maintenance issue resolution

Pools & Beaches

Sunbeds which are marked as undergoing the cleaning procedure must not be used
Guests are required to follow the instructions for showering during use of the pools
Guests are required to use only the sanitized beach towels provided by staff

Public Areas

Guests are required to follow elevator guidelines and not exceed the number of persons allowed
Guests are required to use hand sanitizers upon entry and exit from public toilets
Areas or spaces which are marked as undergoing the cleaning procedure must not be used
Guests are requested not to dispose of PPE in recycling bins but into regular waste bins
Guests are required to follow the visible safety signage for direction & space distancing
Guests are required to inform staff members of any lost and/or found items and must not collect the items themselves

Ikos Holidays look forward to welcoming you to an Ikos Resort soon.

Read the Full Ikos Infinite Care Protocol Here